Returns & Refund Policy ““ NeuroPept Labs
1. General Policy
Due to the nature of our products, all sales are final.
All products are sold strictly for research purposes only and are not eligible for return once shipped, unless defective or incorrect.
2. Damaged or Incorrect Orders
If you receive:
- Damaged product
- Incorrect item
👉 You must contact us within 48 hours of delivery
Please include:
- Order number
- Clear photos of the issue
3. Resolution
If your claim is approved, we will:
- Replace the product
OR - Issue a refund or store credit
4. Non-Eligible Returns
We do not accept returns or refunds for:
- Change of mind
- Improper handling or storage
- Opened or used products
5. Shipping Issues
We are not responsible for delays caused by shipping carriers.
However, we will assist in tracking and resolving delivery issues when possible.
6. Claims Window
Claims submitted after 48 hours of confirmed delivery may not be eligible for review.
7. Contact
For all return or refund inquiries:
📧 sales@neuropeptlabs.com
